Returns/Exchanges/Order Policy

All Sale items are Final. 

Order Information:

Please refer to the Apparel Size Chart if you have any questions on fit for measurements (located at the bottom of the website). 

Orders - Please allow 6-8 business days for your order to process and ship (due to Covid -shipments have been delayed because of delayed vendor shipments and USPS shipping is behind).

However, we can’t ensure any orders will arrive on time based on the overload USPS has because of Covid-19. They are very backed up and delays are very possible. Once the order ships out - it is out of our hands. In addition, there maybe vendor shipment delays. This includes apparel, handbags, accessories and some jewelry (stones or any jewelry pieces). 

We will do everything to help ensure your order makes it in time however due to delays this is out of our hands and we can’t be held accountable. Please note some items could be on back order but we will inform you if there is an issue. There also may be delays based on Vendor shipments (please allow 3-4 weeks for potential delays). This is also out of our control, however we will do everything we can to accommodate you. 

Returns and Exchanges: 

Please contact us before you send back your return/exchange. See below for more details on our return/exchange policy. We cannot accept returns without an authorization number or they will be returned back to the customer if returned  without approval. 

Please email us at shopfigtree@gmail.com with your po# and reason for the return. We will then reply back with a return authorization code (before you contact us please make sure you read our policies below). 

You can return your Fig Tree Accessories Regular Priced purchase for a merchandise credit that can be used online or in our store within 3 months of purchase (Christmas Gifts are extended to 4 months). Some exceptions may apply- with approval. 

Not Eligible for Return or Exchange: All Sale Items, Flash Sale Items, Custom orders, Marc Jacobs, Ted Baker, Moda Luxe Handbags, Urban Expressions Handbags, French Connection, Latico Handbags are Final. 

Returns/Exchanges must be in unused condition and in the state you received them (with tags). 

We recommend USPS First Class (if under 13oz) and USPS Priority Mail with tracking (if over 13oz), this is the most reliable and priced the best. 

Once return is received on our end we will email you a merchandise credit code.
Please Allow 4-7 business days to process return and issue Merch Credit. 

Ship Approved Returns to:

Fig Tree

11011 Landon Lane

Houston, TX  77024

Order Policy:

Please Refer to the Size Chart to confirm the apparel will fit properly so you are happy with your purchase. See Size Chart at the bottom of our website as a reference.

If regular price apparel does not fit or you aren't happy with the item you are eligible for a merchandise credit. If you wish to change your online order for another style we will help you on our end and make the switch and get you exactly what you want. Just send us an email with details and your order information to email below. Please allow 2-4 weeks on items that may be on back order (occasionally this happens and it depends on the vendor). If the vendor is held up on an item - this is out of our control. Items occasionally get held up in customs, however we work hard to get them moved thru. USPS and other Shipping Company sometimes have delays and this is out also out of our control. We will do everything we can to help track and locate your order. 

Jewelry orders: stones may vary in shape and color (these are all natural unique stones) the stone may not match the online photo exactly. Stones might be damaged from shipping (however, we work hard to package in order to protect from damage). We are happy to replace or offer merchandise credit for any jewelry piece that was broken. 


Please note our online system doesn’t offer a 3rd tier system and you will only see the original price of item online and the last sale price. Some shipments may have the 2nd or 3rd markdown on ticket (and not the original price - we always update our ticket  pricing when taking markdowns in the store). 

Sometimes shipments get lost or delayed based on the shipping company. We will do everything we can to help locate, but unfortunately if it has been shipped and shows delivered to you (and you haven’t received) we ask you ask neighbors and try to locate near your home. You also have the option to purchase insurance on your  order for an extra $3.00 (you will find this option under the Shipping drop down box). 

You will have 6 months from the date of merch credit to redeem on the Fig Tree Accessories website or in the store. Merchandise Credits will be the current value of item in our system at time of return. 

Return restocking fee is $4.95 
Original shipping cost is non-refundable.

With Covid 19 - please allow more time for shipments (shipping might take longer bc of Covid19 backup). Also allow us more time to get back to you for merch credits and exchanges. Also, please understand some of our vendors are having issues getting us backup product and this is out of our control (due to lockdowns being implemented this could holdup your order). But we are working hard to ensure we do what ever we can to ship your order as quick as possible (if it’s not out of our control).

Stay Safe!