Returns & Exchanges
Update! Because of Covid 19 outbreak, we’ve made a few changes to our current policy, we have waived the 30 day return policy. So there is no rush on returns or exchanges (for merch credit). The merch credit time limit is being waived and will not expire. We do recommend you wait on returns/exchanges as we take it day by day and to avoid any hold up. All shipping services are overloaded right now.
All Sale items are final.
Ship Returns to (not the store address)
Fig Tree Returns
11011 Landon Lane
Houston, TX 77024
Make sure you contact us before you send back your return for a Merch credit or exchange (so we can confirm before you ship back).
See Above for Update on Current Policy.
You can return your Fig Tree Accessories purchase for a merchandise credit that can be used online or in our store within 30 days of purchase (Christmas Gifts are extended to 2 months). Exchanges must be in unused condition and in the state you received them. All SALE, Custom, Worn items and Chan Luu are not eligible to be returned. Jewelry orders: stones may vary in shape and color (these are all natural unique stones) the stone may not match the online photo exactly. Stones might be damaged from shipping (however, we work hard to package in order to protect from damage). We are happy to replace or offer merchandise credit for any jewelry piece that was damaged or if you prefer a different stone. If apparel doesn't fit or you aren't happy with the item you are eligible for a merch credit. If you wish to change your online order to another style we will help you on our end and make the switch and get you exactly what you want. Just send us an email with details and your order information to email below. We want to make sure you get exactly what you want. Please allow 2-4 weeks on items that may be on back order (occasionally this happens and it depends on the vendor). Items occasionally get held up in customs, however we work hard to get them moved thru. USPS or another Shipping Company sometimes have delays and this is out also out of our control. We will do everything we can to help track and locate your order. Sometimes mistakes happen on orders and a delivery could get mixed up (this rarely happens), but if it does just contact us and we will send a return label for you to print ASAP! We will then ship you correct order out ASAP!
All Sale and Daily Deal Sales are Final.
Sometimes shipments get lost or are delayed based on the how busy the shipping company is. We will do everything we can to help locate but unfortunately if it has been shipped and shows delivered to you (and you haven’t received) we ask you ask neighbors and try to locate near your home.
To request a return, please contact us here and include your order number and reason for return for a Merch Credit or you can email us at email@example.com
Shipping charges are non refundable. You will have 6 months from the date of merch credit to redeem on the Fig Tree Accessories website or in the store. Merchandise Credits will be the current value of item in our system at time of return.
Return restocking fee is $4.95
Original shipping cost is non-refundable.
Only Merch Credits are given on returns and cancellations. If you prefer a larger size let us know.
If you return an item because you changed your mind, it doesn't fit, you don't want it, customer is responsible for shipping back costs (we recommend USPS First Class with tracking, this is the most reliable and priced the best).
Please ship back Returns to:
11011 Landon Lane
Houston, TX 77024
With Covid 19 - please allow more time merch credits and exchanges being done.
Also, please understand some orders may take longer because of shipping (our vendors are having issues getting us backup product and this is out of our control). Also, due to lockdowns being implemented this could holdup your order. But we are working hard to ensure we do what ever we can to ship your order as quick as possible (if it’s not out of our control), Stay Safe!