Returns & Exchanges Policy
*****Returns and Exchanges*****
1) All Sale Items are FINAL
Sale items will show an original price and a sale price. If you are ordering an apparel sale item please be sure to check your measurements (see #2 for more details on sizing measurements).
2) Please refer to the Apparel Size Chart:
If you have any questions on fit/size measurements (size chart is located at the bottom of the website). When you order, please confirm you are ordering the right fit by using our size scale. All Sale Items are Final and not eligible to exchange or return.
On THML Apparel - there are measurements given for the small (please use this as a guideline and measure approx. 1” up for a Medium, 2” up for a large, 3” up for an XL and 1” less for an XS for all measurements).
If you have any questions about the product- please contact us (shopfigtree@gmail.com) for clarification on material, color, details on product. We will be happy to answer any questions before you order (all sale items are final). We are here to help you before your order - if you have questions while ordering.
3) All Eligible Returns have a 15 days after delivery return window. The items must be in unused condition (with tags), and with purchase receipt. Customer is responsible for return label (see #4 for more details). After your return has been accepted, you will receive a store credit that can be used in the store or online. (Not Eligible Returns/Exchanges/Cancellations: All Sale Items, Delayed orders (please read above about possible delays), Custom orders, and Orders with incorrect shipping info. If you are ordering an Apparel Sale item - Please check the size scale for clarification on your size. This is at the bottom of our website.)
4) Please contact us before you send back your return/exchange. See below for more details on our return/exchange policy. We cannot accept returns without an authorization email confirmation included in the returned package.
If an unapproved item or items are returned, they will need be sent back to customer. Please purchase shipping (below link) and then the item/items will be shipped back to you. Unfortunately, we can’t make exceptions. Our return policy is stated several places on our website for clarification. It is also on our packing slip that all Sale Items are Final.
Click Link to purchase shipping for unapproved items. Once you purchase shipping we will return the item to you.
https://figtreejewelryandaccessories.com/products/purchase-shipping?_pos=1&_sid=9e977acb3&_ss=r
** Please email us at shopfigtree@gmail.com with your Order # and reason for the return.** Before you contact us, please confirm this is a regular price item. We will then reply back with an emailed approval within 1-3 business days (please include your email confirmation with your return). You can return your Fig Tree Regular Priced purchase for a store credit that can be used online or in our store within 6 months from when it is issued. Once your return is approved, please send back to Fig Tree within 3 days from approval date.
Ship Your Approved Returns (along with the printed email with your approval) to:
Fig Tree Returns
2405 Rice Blvd
Houston, TX 77005
We recommend USPS Ground Advantage (if under 13oz) and USPS Priority Mail with tracking (if over 13oz), this is the best priced option for shipping approved returns back. Please include your email copy of your approved return with your package (so customer service can process and issue you a merch credit).
Return restocking fee is $4.95
TAX and original shipping cost is non-refundable
Please Allow 1-6 business days for us to process your approved return (once we receive) and for your Store Credit to be emailed to you.
Store Credit: Our Store Credit codes are valid up to 6 months from the day issued.
Exchange: Exchanges on apparel and/or jewelry must be approved. Email us at shopfigtree@gmail.com to request an exchange and we will hold the available styles to ship to you once we have received your return. Buyers are responsible for return shipping and a shipping fee for us to ship your exchanged item. Sale items cannot be returned or exchanged.