Returns & Exchanges Policy

RETURNS & EXCHANGES

1) ALL SALE ITEMS ARE FINAL

Sale items will display both the original price and a marked-down sale price, as well as include the word “SALE” in the item title. These items are not eligible for return or exchange.
Before ordering apparel on sale, please check our Apparel Size Chart located at the bottom of the website.

2) SIZE & FIT GUIDELINES

For THML Apparel, measurements listed are based on a size Small:

Medium = +1"
Large = +2"
XL = +3"
XS = -1"

If you're unsure about the size, material, or fit, feel free to email us at shopfigtree@gmail.com. We’re happy to help before you order!

Reminder: Sale items are final sale and not eligible for return.

3) RETURN POLICY

We accept returns on eligible regular-priced items only. Returns must meet the following conditions:

Return is requested and postmarked within 15 days of delivery.
Items must be unworn, unused, with tags, and accompanied by the original receipt.
Customer is responsible for purchasing return shipping.
Once approved, returns are issued as store credit valid for 6 months.

Returns will NOT be accepted for the following:

Sale items
Custom orders
Orders with incorrect or incomplete shipping addresses
Orders that experience shipping delays
Returns shipped without prior authorization
Returns that do not meet the conditions stated above

4) RETURN PROCESS

To start a return, please email us at shopfigtree@gmail.com with:

Your order number
Reason for return

We’ll reply within 1–3 business days with return instructions and approval.
Once approved, please ship your item back within 3 days of approval and include a printed copy of the return approval email inside the package.

Return Address:
Fig Tree Returns
2405 Rice Blvd
Houston, TX 77005

We recommend:

USPS Ground Advantage for packages under 13 oz
USPS Priority Mail with tracking for heavier items

Important Notes:

$4.95 restocking fee applies to all approved returns
Original shipping and tax charges are non-refundable
Allow 1–6 business days for processing after we receive your return
Store credit is valid for 6 months from issue date
Unapproved/unauthorized returns will be returned to sender

5) EXCHANGES

Exchanges must be approved before shipping. Email us at shopfigtree@gmail.com to check availability and request an exchange.

Once approved, we will hold your requested item and ship it once your return is received.

Customer is responsible for return shipping
A second shipping fee applies for the exchanged item
Sale items cannot be exchanged

6) FAIR RETURN PRACTICES

We want you to love your purchase! While we gladly accept returns under our standard policy, please note that excessive or repetitive return activity may be flagged.

Customers are allowed up to 4 returns within a 12-month period. Fig Tree Jewelry & Accessories reserves the right to limit or refuse returns, and to mark future purchases as final sale if return activity exceeds this limit.

This policy helps us keep our small business sustainable and fair to all customers.

7) INCORRECT SHIPPING ADDRESS DISCLAIMER

Please double-check your shipping information before placing your order. We are not responsible for packages shipped to incorrect or incomplete addresses provided at checkout. If your package is returned to us due to an address issue, we will contact you to arrange re-shipment at your expense.

If a return is sent using the original outbound shipping label, it will be rerouted back to the sender and will not qualify as a valid return.

8) ORDER CANCELLATIONS

Because we begin processing orders quickly to ensure fast fulfillment, orders may only be canceled within 30 minutes of being placed. After this window, we’re unable to cancel or modify the order.

If you're unsure about sizing or details, feel free to email us before placing your order. We’re happy to help!