Returns & Exchanges Policy
1) All Sale Items are FINAL
Sale items will show an original price and a sale price. If you are ordering an apparel sale item please be sure to check your measurements (see #3 for more details on sizing measurements).
2) Order Status:
Important Shipping Update
We are shipping the orders as fast as possible on our end. A delivery with First Class USPS typically takes 3-4 days to ship, but may take 5-8 business days if the shipping companies are facing delays. In addition, there maybe vendor shipment delays. This includes apparel, handbags, accessories and some jewelry (stones or any jewelry pieces). This is out of our control and things change daily. Unfortunately, we can’t refund shipments if they are delayed either from the supply chain (coming from our vendors) or delays with USPS - when we ship out. We will do our best to make sure we do everything on our end to ensure you receive your order in a timely manner. We apologize for the inconvenience.
Please see your email confirmation with your tracking number. You will receive an email when your order is shipped out.
Please allow additional time to ship during all Holidays.
We work hard to ship out orders asap. However, we occasionally have vendor shipment delays (this is out of our control). Please allow 4-7 business days for your order to ship out from Fig Tree. More information below:
Some Jewelry orders may take 2-4 weeks (depending on if we have in stock and if we have materials to make). Handbags and Apparel may take 2-4 weeks (if not in stock). Occasionally, we have to wait for the backup orders from vendors shipments (this is out of our control but we will work hard to get your order to you as soon as possible).
Lost, delayed shipments with USPS or incorrect shipping address on order:
We will do everything we can to help locate, but once the shipment is received by USPS, it is out of our control. You have the option to buy insurance when selecting your shipping method in the drop down box (USPS will then guarantee you are reimbursed for your lost shipment). Lost shipments are extremely rare but we recommend you do this if you are concerned. If your shipment status says delivered, please check with your neighbors (or if you live in an apartment, check with the front office). Once USPS confirms it as delivered, you can file a claim, but they ask you do everything you can to find the shipment. They have limited ability to locate if they have delivered it. This is why we highly recommend purchasing insurance.
Please check your shipping address before you submit your order to avoid confusion. If your order has the incorrect address, it takes USPS about 4 weeks to return to us (possibly longer during the Holidays). We can then ship to you with the correct address.
3) Please refer to the Apparel Size Chart:
If you have any questions on fit/size measurements (size chart is located at the bottom of the website). When you order, please confirm you are ordering the right fit by using our size scale. All Sale Items are Final and not eligible to exchange or return.
On THML Apparel - there are measurements given for the small (please use this as a guideline and measure approx. 1” up for a Medium, 2” up for a large, 3” up for an XL and 1” less for an XS for all measurements).
If you have any questions about the product- please contact us (firstname.lastname@example.org) for clarification on material, color, details on product. We will be happy to answer any questions before your order (all sale items are final). We are here to help you before your order - if you have questions while ordering.
4) Shipping Company Delays:
Covid-19 has had an impact over the past few years on shipping companies and our suppliers. The demand for online orders and shipping has gone up significantly over the past year. We continue to see this trend even months after the peak of Covid-19 has ended in the United States. For any Holiday time period, we recommend you allow extra time as we can not guarantee on tine delivery based on all of the above. USPS also has notifications to expect delays with even Priority and Express Delivery.
5) Supplier/Vendor Delays: During Covid-19, many factories were closed (some remain closed) and this has had an impact on inventory availability (we are seeing more delays on shipments). The supply had decreased and the demand has gone up. Please allow 2-4 weeks for potential delays (we will notify you if there is a delay). These situations are out of our hands and we can’t offer merch credits because of vendor delays, back orders and USPS delays.
*****Returns and Exchanges*****
6) All Eligible Returns must be returned in 30 days in unused condition (with tags) and you will receive a merchandise credit that can be used in the store or online. (Not Eligible Returns/Exchanges/Cancellations: All Sale Items, Delayed orders (please read above about possible delays), Custom orders, and Orders with incorrect shipping info. If you are ordering an Apparel Sale item - Please check the size scale for clarification on your size. This is at the bottom of our website.)
Please contact us before you send back your return/exchange. See below for more details on our return/exchange policy. We cannot accept returns without an authorization email confirmation included in the returned package.
If an unapproved item or items are returned, they will need be sent back to customer. Please purchase shipping (below link) and then the item/items will be shipped back to you. Unfortunately, we can’t make exceptions. Our return policy is stated several places on our website for clarification. It is also on our packing slip that all Sale Items are Final.
Click Link to purchase shipping for unapproved items. Once you purchase shipping we will return the item to you.
** Please email us at email@example.com with your Order # and reason for the return. Before you contact us, please confirm this is a regular price item. We will then reply back with a return authorization code within 2-6 business days (please include your email confirmation with your return). You can return your Fig Tree Regular Priced purchase for a merch credit that can be used online or in our store within 6 months from when it is issued. Once your return is approved, please send back to Fig Tree within 30 days from approval date.
Ship Your Approved Returns (along with the printed email with your approval) to:
Fig Tree Returns
2405 Rice Blvd
Houston, TX 77005
We recommend USPS First Class (if under 13oz) and USPS Priority Mail with tracking (if over 13oz), this is the best priced option for shipping approved returns back. Please include your email copy of your approved return with your package (so customer service can process and issue you a merch credit).
Return restocking fee is $4.95
Original shipping cost is non-refundable
Please Allow 6-10 business days for us to process your approved return (once we receive) and for your Merch Credit to be emailed to you.
Store Credit: Our Store Credit/Merchandise credit codes are valid up to 6 months from the day issued.
Exchange: Exchanges on apparel and/or jewelry must be approved. Email us at firstname.lastname@example.org to request an exchange and we will hold the available styles to ship to you once we have received your return. Buyers are responsible for return shipping and a shipping fee for us to ship your exchanged item. Sale items cannot be returned or exchanged.
Other Order Policy’s:
13) Jewelry orders:
Stones, coins and other jewelry details may vary in shape and color. They are all unique and may not match the online photo exactly. We work hard to package order to protect from damage during shipping. We are happy to replace or offer a merchandise credit for any jewelry piece that was broken when shipped.
14) Damaged Shipment - unfortunately, sometimes a shipment might be damaged for different reasons (vendor production, damaged while it was being shipped ect…) Please contact us and we will replace your item ASAP. However, we can’t offer a refund but we will replace immediately or offer you a merchandise credit (damaged items are out our control, but we will send you a new replacement immediately).
15) Apparel SALE/Off Price Items- We offer some really great deals to give you the best prices! Some of our sale shipments may have the size marked on hanging ticket with the name of the item (these styles have been included in a Off-Price Shipment buy and Showroom Sales).
This is how we can get you such great prices!