Order Update

Important Shipping Update 

Once your order ships you will receive an email confirmation with your tracking (please click the link to get your shipping updated).
We are shipping the orders as fast as possible on our end. A delivery with First Class USPS typically takes 3-5 days to ship, but may take 5-8 business days if the shipping companies are facing delays. In addition, there maybe vendor shipment delays. This includes apparel, handbags, accessories and some jewelry (stones or any jewelry pieces). This is out of our control and things change daily. Unfortunately, we can’t refund shipments if they are delayed either from the supply chain (coming from our vendors) or delays with USPS - when we ship out. We will do our best to make sure we do everything  on our end to ensure you receive your order in a timely manner. We apologize for the inconvenience.

Please allow additional time to ship during all Holidays. 

We work hard to ship out orders asap. However, we occasionally have vendor shipment delays (this is out of our control). Please allow 4-7 business days for your order to ship out from Fig Tree. More information below:

Some Jewelry orders may take 2-4 weeks (depending on if we have in stock and if we have materials to make). Handbags and Apparel may take 2-4 weeks (if not in stock). Occasionally, we have to wait for the backup orders from vendors shipments (this is out of our control but we will work hard to get your order to you as soon as possible). 

Lost, delayed shipments with USPS or incorrect shipping address on order:

We will do everything we can to help locate, but once the shipment is received by USPS, it is out of our control. You have the option to buy insurance when selecting your shipping method in the drop down box (USPS will then guarantee you are reimbursed for your lost shipment). Lost shipments are extremely rare but we recommend you do this if you are concerned. If your shipment status says delivered, please check with your neighbors (or if you live in an apartment, check with the front office). Once USPS confirms it as delivered, you can file a claim, but they ask you do everything you can to find the shipment. They have limited ability to locate if they have delivered it. This is why we highly recommend purchasing insurance. 

Please check your shipping address before you submit your order to avoid confusion. If your order has the incorrect address, it takes USPS about 4 weeks to return to us (possibly longer during the Holidays). We can then ship to you with the correct address.