Frequently Asked Questions
Q: Can I return or exchange a sale item?
No, all sale items are final.
Please refer to our Returns & Exchanges Policy for more details.
Q: How do I confirm if I'm ordering the right size in apparel?
Please consult our Size Charts to ensure the correct fit for apparel, jewelry, and handbags
For THML styles, each piece may fit differently. Be sure to read the individual style descriptions, which include size guidance. For example:
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A Size S fit is the standard
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XS = approx. 1” smaller
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M = approx. 1” larger
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L = approx. 2” larger
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XL = approx. 3” larger
Always double-check the size notes in each product description, as a Medium in one style may not fit the same as another Medium in a different THML style.
Q: Are online promotions the same as in-store promotions?
No, online and in-store promotions or pricing may differ. We occasionally run exclusive promotions on our website or in our store. Both offer great deals, so keep an eye on both!
Q: How do I check the shipping status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also visit our Order Status Page for updates.
Q: What if my package is lost, delayed, or shows delivered but I haven’t received it?
Please review our Returns & Exchanges Policy for steps to take if your package is lost, delayed, or misdelivered.
Q: How do I get an update on my order?
You will receive a shipping confirmation email with a tracking link once your order has shipped.
Still have questions? Visit our Order Status Page.
Q: What is your return policy?
Please see our full policy on the Returns & Exchanges page.
Q: What if I have questions about a product?
If you’re unsure about materials, fit, color, or any other detail, please email us at shopfigtree@gmail.com. We're happy to answer any questions before you place your order. (Remember: all sale items are final.)
Q: Is it safe to use my credit card on your site?
Yes. Shopping on figtreejewelryandaccessories.com is completely safe. We use advanced online security technology to ensure all transactions are securely processed.
Q: Can I safely use a debit card online?
Yes. When you place an order with a debit card, the total is placed on hold immediately. Once the transaction processes, the funds are withdrawn from your account and the hold is released.
Q: What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, Discover, American Express, and Google Pay.
Q: Do you offer jewelry repairs?
Yes, we offer repairs on Fig Tree Jewelry only.
Please note: repairs may take longer during October through December due to holiday volume.
We charge a small repair fee of $10–$15, depending on the repair type. Repairs are sent out to be completed professionally.
Q: Can I purchase insurance for my order?
Yes! You can add insurance coverage for just $3.00. Be sure to select the insurance option at checkout.
We are not responsible for lost, stolen, or missing packages, though this is rare.
If you need further assistance or have additional questions, feel free to contact us.