Q & A and Help
Q: Can I return or exchange a sale item?
No, all Sale items are FINAL
(Please see Store Policy/Returns & Exchanges for More Details)
Q: How do I confirm if I'm ordering the right size in Apparel?
Refer to our Size Scales (at the bottom of the website) to ensure you order the correct size/fit.
THML - Please look at THML individual description of style (all styles run different in THML). For example: a Medium in one style may not fit the same as another THML style. Apparel Style descriptions have a Size S fit (as an example). An XS is approximately 1” less, M is approx. 1” more, L approx. 2” more and an XL approx. 3” more. Please use the size scale for each individual style in the description - THML styles can have a different fit). For example, a Medium in one style may not fit the same as another THML style.
Q: Are Online Promotions and In Store Promotions the Same?
No, online promotions and pricing may be different than in store promotions and pricing. We sometimes run different promotions online than we do in the store. Both can be great deals!
Q: a) How do I get the updated shipping status for my order? b) What if my shipment is lost, tracking is not updated, the incorrect address was submitted on my order or my order status is delivered but I did not receive?
a) You can check tracking link for your order on the email shipment confirmation sent once your order ships. b) Check our Store Policy/Return & Exchanges page
Q: How do I get an update on my order?
Once your order ships, you will receive an email confirmation with a link to check tracking. If you have more questions- Please see Order Status Page.
Q: What is your Return Policy?
Please See Order Policy/Returns/ Exchanges
Q: What if I’m not clear on details about the product?
If you have any questions about the product- please contact us (firstname.lastname@example.org) for clarification on material, color, details etc .. on product. We will be happy to answer any questions before your order (all sale items are final). We are here to help you before your order - if you have questions.
Q: Is it safe to use my credit card on your site?
Shopping with figtreejewelry.com is completely safe. We use the latest in online security technology to ensure all transactions are securely processed.
Q: Is it safe to use my debit card online?
Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What forms of payment do you accept?
We currently accept PayPal, Visa, MasterCard, Discover and American Express and Google Pay for all orders.
Q: Do you offer repairs on jewelry?
Yes, we offer repairs on jewelry (only Fig Tree Jewelry) however, during Oct thru Dec repairs may take longer (we suggest waiting until after Holiday Rush. Because of our work load we send off repairs and charge just a $10-15 fee (depending on the type of repair).
Q: Can I get Insurance Coverage?
If you would like to purchase insurance, It’s $3.00 more. Please make a note and click Insurace coverage option to pay for additional coverage. We aren’t responsible for lost, stolen or missing packages (however this rarely happens).