Returns & Exchanges
You can return your Fig Tree Accessories purchase for a merchandise credit that can be used online or in our store within 30 days of purchase (Christmas Gifts are extended to 2 months). Exchanges must be in unused condition and in the state you received them. All Sale, Custom, and Chan Luu are not eligible to be returned. Jewelry orders: stones may be vary and not match online photo exactly. All stones are unique in shape and might be damaged from shipping (however, we work hard to package them to avoid damage). We are happy to replace or offer merchandise credit for any jewelry piece that was damaged or if you prefer a different stone. We want to make sure you get exactly what you want.
Please allow 2-4 weeks on items that may be on back order (occasionally this happens and it depends on the vendor). If things are held up by USPS or another Shipping Company, this is out of our control. We will do everything we can to help track and locate your order.
All Sale and Daily Deal Sales are Final.
To request a return, please contact us here and include your order number and reason for return for a merch credit or you can email us at email@example.com. Shipping charges are non refundable. You will have 6 months from the date of merch credit to redeem on the Fig Tree Accessories website or in the store. Merchandise Credits will be the current value of item in our system at time of return.
Return restocking fee is $4.95