Faq’s

Fig Tree Jewelry & Accessories FAQ's

Q: Is it safe to use my credit card on your site?A: Shopping with figtreejewelry.com is completely safe. We use the latest in online security technology to ensure all transactions are securely processed.

Q: Is it safe to use my debit card online?
A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q: What is the status of my order?
A: Please see Order Information Tab at bottom of website for more information. 

Q: How long will it be before I receive my order?

A: Please see Order Information Tab at bottom of website for more information. 

: Can I get my order gift wrapped? With a gift card?

A: Yes, we’d love to gift wrap your special Fig Tree Jewelry & Accessories package. All you have to do is let us know in the comment section - you would like your order gift wrapped. Gift card comments can also be entered in your “notes” section at the time of checkout.

Q: What forms of payment do you accept?
A: We currently accept PayPal, Visa, MasterCard, Discover and American Express and Google Pay for all orders.

Q: Do you ship internationally

A: Of course we do! We ship all our Fig Tree Jewelry & Accessories packages domestically, as well as internationally. Please see International Shipping options tab at bottom of website for more information. 

Q: Do you offer repairs on jewelry?

A: Yes, we offer repairs on jewelry (only Fig Tree Jewelry) however, during Oct thru Dec repairs may take longer (we suggest waiting until after Holiday Rush. Because of our work load we send off repairs and charge just a $10-15 fee (depending on the type of repair). 

Q: Can I get Insurance Coverage?

A: If you would like to purchase insurance,  It’s $3.00 more. Please make a note and click Insurace coverage option to pay for additional coverage. We aren’t responsible for lost, stolen or missing packages (however this rarely happens). 

 

 

 

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